COD
Aero-Quest does not offer a COD service to our customers due to the extra charges and paperwork involved.

Please note: Rocketry engines/motors/igniters cannot be shipped by parcel post or expedited mail. Prepayment must accompany the order to go by regular carrier.

VISA, MASTERCARD, BANKCARD
We require the name of the card holder, your card number, card type (Visa, MasterCard, BankCard), expiry date, bank name.  Refer to our order form.

BANK TRANSFER
Another way to make payment for an order, is by bank transfer or internet banking.  If you wish to pay by this method please follow the following steps:

1. Place your order with us by one of the methods shown here. Fill out the order form and be sure that you give us your complete shipping address as well as a way to contact you and indicate you wish to pay by bank transfer or internet banking.
2. We will contact you and give you the total amount of your order including taxes (if any) and delivery.
3. You will make arrangements for your bank to transfer the appropriate funds as follows:
   • The funds should be transferred to the following:

     Mutual Benefit Marketing

     Account Number:   633-000 125668996
     

     After the transfer, send us an email or send us a fax copy of the transfer paperwork with your order informing us that the funds have arrived.

4. We will ship the order as soon as we have been notified that the funds have been cleared.

PREPAYMENT
Orders which are mailed in may include prepayment in the form of credit card, money order or cheque. Please note that if the cheque is not a bank cheque, there may be a 2 week delay in processing your order to allow for the cheque to clear. Customers whose cheques are returned to us because of insufficient funds (NSF) will be charged $40.00 processing in addition to the amount of the cheque.

Please be sure your prepayment is sufficient to cover the entire cost of the order including merchandise, shipping charges and all applicable taxes. If your payment is short, your order may be returned with an accurate quote of the cost involved or we may only send a partial shipment to the value of the amount tendered. We will attempt to reach you by phone should we run into such a problem. Please be sure your phone number is included with the order. Again, please be advised that the prices in our catalogue may change over a period of time and we will only sell product at the price current at the time of receipt of the order.

At your request, we will issue a refund cheque for any outstanding credit on your account generated by an overpayment by cheque or money order. Due to processing costs involved, we ask that you do not request a refund for any amount under $15.00. Any such credits will be used towards a future purchase.

OPEN ACCOUNT
We do not handle open account shipments. All orders must be prepaid. Any order received without prepayment will automatically be returned.