Aero-Quest - Freight Policy

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Freight Policy

It is our intention to process and send out all orders within 24hrs - if the stock is on hand.

DOOR TO DOOR SURFACE
INTERSTATE & COUNTRY FROM ADELAIDE
3kg - $16.00
5kg - $20.00
10kg - $25.00
15kg - $30.00
Cubic Rates Apply - with max 20kg equivalent per box.

We will use Australia Post if we can and this starts at around $6.00 for P&P.
Most items fall into the flat rate category. No matter what or how many items in this category are ordered, the freight will always be the same. At this time, the rate is as above within S.A. and interstate for all orders under $500.00. The flat rate applies to Australian ground services only.
The only other factor is the Hazardous materials charge. This is a per hazardous box charge and not a per shipment charge. This charge is the amount charged to us by the carrier and we pass the exact amount on. The current Hazard charge is between $15.00 and $35.00 per hazard box - depending on carrier.
We will try to avoid this cost by using, where possible, carriers that do not have this charge. Example: A flat rate category with a hazard charge will be charged the flat rate. If all the hazardous material can be shipped in one box then only one hazard charge will be applied. If the hazardous material has to be shipped in more than one box then each hazard box will have the charge applied. The flat rate would still apply with the added hazardous charge/charges.

TERMS Orders with payment get highest priority as we pay cash up front for all goods sourced locally and overseas. Due to the high cost of processing, no order will be accepted for less than $15.00 in merchandise.

NO RETURN POLICY
We cannot accept return of audio visual and computer program materials unless they are defective or were shipped in error. The staff are unable to answer questions about materials, prior to your purchase, to help you make an informed decision. Damaged or defective products must be returned to Aero-Quest within 14 days from date of shipment.
SPECIAL NOTE
Space technology changes at a rapid pace. The programs in this catalogue were current and accurate at the time they were made; later events, however, may have caused some parts to be outdated. The information remains part of the history of the space program and is available to interested viewers in its present form.

Return Goods Authorization
Returns may not be accepted without a returned goods authorization number. To obtain a "RGA", please call or fax. Equipment being returned for credit or replacement may not be properly credited to the sender if a RGA number has not been assigned. Request must be made within 30 days of goods leaving our store.

Requesting a RGA does not automatically relinquish customer responsibility for payment of the invoice. Equipment that is returned must also be in like-received condition. Units not in an acceptable condition may be returned to the sender and a credit denied, or a refurbish charge will be deducted from the credit.
Once a RGA has been issued, the customer will have 15 days to return the equipment or items for credit or replacement.
Equipment being returned through no fault of the supplier, I.E. "Over Ordering", "Wrong item Ordered", ETC., will generate a 20% restock charge, with a $10.00 minimum. We are unable to accept returns in this category with a purchase cost of $25.00 or less, due to processing costs.

By Phone | By Fax | By Mail | By E-mail | In Person | Payment | SHIPPING
All Material Copyright © Mutual Benefit Marketing. All rights reserved.


By Phone \| By Fax \| By Mail \| By E-mail \| In Person \| Payment \| SHIPPING

Freight Policy

It is our intention to process and send out all orders within 24hrs - if the stock is on hand.

DOOR TO DOOR SURFACE INTERSTATE & COUNTRY FROM ADELAIDE 3kg - $16.00 5kg - $20.00 10kg - $25.00 15kg - $30.00 Cubic Rates Apply - with max 20kg equivalent per box. We will use Australia Post if we can and this starts at around $6.00 for P&P. Most items fall into the flat rate category. No matter what or how many items in this category are ordered, the freight will always be the same. At this time, the rate is as above within S.A. and interstate for all orders under $500.00. The flat rate applies to Australian ground services only. The only other factor is the Hazardous materials charge. This is a per hazardous box charge and not a per shipment charge. This charge is the amount charged to us by the carrier and we pass the exact amount on. The current Hazard charge is between $15.00 and $35.00 per hazard box - depending on carrier. We will try to avoid this cost by using, where possible, carriers that do not have this charge. Example: A flat rate category with a hazard charge will be charged the flat rate. If all the hazardous material can be shipped in one box then only one hazard charge will be applied. If the hazardous material has to be shipped in more than one box then each hazard box will have the charge applied. The flat rate would still apply with the added hazardous charge/charges.

TERMS Orders with payment get highest priority as we pay cash up front for all goods sourced locally and overseas. Due to the high cost of processing, no order will be accepted for less than $15.00 in merchandise.

NO RETURN POLICY We cannot accept return of audio visual and computer program materials unless they are defective or were shipped in error. The staff are unable to answer questions about materials, prior to your purchase, to help you make an informed decision. Damaged or defective products must be returned to Aero-Quest within 14 days from date of shipment. SPECIAL NOTE Space technology changes at a rapid pace. The programs in this catalogue were current and accurate at the time they were made; later events, however, may have caused some parts to be outdated. The information remains part of the history of the space program and is available to interested viewers in its present form.

Return Goods Authorization Returns may not be accepted without a returned goods authorization number. To obtain a "RGA", please call or fax. Equipment being returned for credit or replacement may not be properly credited to the sender if a RGA number has not been assigned. Request must be made within 30 days of goods leaving our store. Requesting a RGA does not automatically relinquish customer responsibility for payment of the invoice. Equipment that is returned must also be in like-received condition. Units not in an acceptable condition may be returned to the sender and a credit denied, or a refurbish charge will be deducted from the credit. Once a RGA has been issued, the customer will have 15 days to return the equipment or items for credit or replacement. Equipment being returned through no fault of the supplier, I.E. "Over Ordering", "Wrong item Ordered", ETC., will generate a 20% restock charge, with a $10.00 minimum. We are unable to accept returns in this category with a purchase cost of $25.00 or less, due to processing costs.

By Phone \| By Fax \| By Mail \| By E-mail \| In Person \| Payment \| SHIPPING All Material Copyright © Mutual Benefit Marketing. All rights reserved.